Network Support

With our flexible Service Level Agreement (SLA), the support offerings are tailored to each environment depending on the size of your business. We offer annual or ad hoc support, remote or/and onsite, during or/and after business hours, with our renowned immediate same day same hour response time. Our customer support team will evaluate and help you choose the ultimate SLA for your scenario, again with cost being the primary focus. Our SLAs are designed to educate your staff as well; this will dramatically help reduce the amount of prepaid hours needed to support your network environment. Our Single Point Of Contact (SPOC) method will assist both our companies communicate properly the level of urgency and priority in order for us to respond accurately and accordingly. Our SLAs can include periodic onsite visits, which is designed to further develop your staffs’ IT knowledge and assist them with the basics that otherwise shy to ask for. We carry onsite SPOT checks on individual PCs and users which ensures proper personal use and conduct of company’s assets as per your IT policies and procedures.