Privacy Policy

1. Introduction

HoneyBee International Pty Limited (ABN 99 078 180 659), trading as HB Networks ("we", "us", "our"), is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect and hold the following types of personal information:

• Name, email address, phone number, and business address
• Business name and ABN/ACN
• Technical information related to your IT infrastructure (for service delivery)
• Payment and billing information
• Records of communications and support requests
• Website usage data, including IP addresses, browser type, and pages visited

3. How We Collect Information

We collect personal information through:

• Direct interactions — when you contact us, request a quote, or engage our services
• Our website — via contact forms, enquiry forms, and cookies
• Third-party sources — such as referral partners or publicly available information
• Service delivery — during the provision of IT support, managed services, or consulting

4. Purpose of Collection

We collect and use your personal information to:

• Provide, manage, and improve our IT services and products
• Communicate with you about your account, services, or enquiries
• Process payments and manage billing
• Comply with legal and regulatory obligations
• Send you relevant updates, newsletters, or marketing communications (with your consent)
• Maintain and improve the security of our systems and your IT environment

5. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and authorised service providers who assist in delivering our services
• Third-party vendors and partners (e.g., Microsoft, WatchGuard, Ubiquiti) as required for service delivery
• Professional advisors such as accountants and legal counsel
• Government authorities where required by law

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include encrypted communications, access controls, secure storage, and regular security audits. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Overseas Disclosure

Some of our service providers (such as cloud hosting and software vendors) may store data outside of Australia. Where this occurs, we take reasonable steps to ensure your information is treated in accordance with the APPs and this Privacy Policy.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage cookie preferences through your browser settings. We may use third-party analytics services to understand how visitors use our site.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with the APPs.

10. Complaints

If you believe we have breached the APPs or handled your personal information inappropriately, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us: