Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the services, products, and website provided by HoneyBee International Pty Limited (ABN 99 078 180 659), trading as HB Networks ("we", "us", "our"). By engaging our services or using our website, you agree to be bound by these Terms.

2. Services

We provide a range of IT services including, but not limited to:

• Managed IT support and help desk services
• Microsoft 365 deployment, security, and Copilot integration
• Network infrastructure design and management (WatchGuard)
• NBN and business internet solutions
• Hardware procurement and deployment
• Software licensing and management
• Business VoIP solutions
• Virtual CIO consulting
• Server virtualisation (XCP-ng)
• Cybersecurity consulting and firewall management

The specific scope, deliverables, and pricing of services will be outlined in a separate service agreement, statement of work, or proposal provided to you.

3. Client Obligations

As a client, you agree to:

• Provide accurate and complete information necessary for us to deliver our services
• Maintain the security of any credentials, accounts, or access provided to you
• Ensure you have appropriate licences and rights for software and systems we are asked to support
• Notify us promptly of any issues, security incidents, or changes to your environment
• Pay all invoices by the due date specified

4. Fees and Payment

• Fees for our services are as quoted in your service agreement or proposal
• Invoices are issued monthly (or as otherwise agreed) and are due within 14 days of the invoice date unless otherwise stated
• Late payments may incur interest at the rate of 2% per month on the outstanding balance
• We reserve the right to suspend services if payment is overdue by more than 30 days
• All prices are quoted in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated

5. Service Level and Support

We will use reasonable endeavours to provide services in a professional and timely manner. Response times and service levels will be outlined in your service agreement or managed services plan. We do not guarantee uninterrupted or error-free service, as IT environments involve third-party dependencies beyond our control.

6. Intellectual Property

All intellectual property developed by us in the course of providing services remains our property unless expressly assigned in writing. You retain ownership of your data and any pre-existing intellectual property. We grant you a non-exclusive licence to use any deliverables we provide for your internal business purposes.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation survives the termination of the service agreement. Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from a third party.

8. Limitation of Liability

To the maximum extent permitted by law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)):

• Our total liability for any claim arising from our services is limited to the fees paid by you in the 12 months preceding the claim
• We are not liable for any indirect, incidental, consequential, or special damages, including loss of data, revenue, or business opportunity
• We are not liable for failures, outages, or issues caused by third-party providers, your equipment, or circumstances beyond our reasonable control

Nothing in these Terms excludes or limits liability that cannot be excluded under Australian law, including guarantees under the Australian Consumer Law.

9. Data and Backups

While we may assist with backup solutions as part of our services, you are ultimately responsible for maintaining adequate backups of your data. We are not liable for data loss unless it is directly caused by our negligence.

10. Term and Termination

• The term of service is as specified in your service agreement
• Either party may terminate with 30 days' written notice unless otherwise agreed
• We may terminate immediately if you breach these Terms and fail to remedy the breach within 14 days of written notice
• Upon termination, all outstanding fees become immediately payable
• We will provide reasonable assistance to transition your services to another provider

11. Force Majeure

Neither party is liable for delays or failures in performance caused by events beyond reasonable control, including natural disasters, pandemics, power outages, internet failures, cyberattacks, or government actions.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

13. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us: